Shipping policy

Last updated: August 7, 2026

Thank you for shopping with MizuMist. We're committed to delivering your order safely and on time.

Order Processing

  • Orders are processed within 1–2 business days after payment is confirmed.

  • Orders placed on Sundays or public holidays will be processed on the next business day.

  • During sales or peak seasons, processing times may be slightly longer.

Shipping Time

Estimated delivery times within India:

  • Metro Cities: 2–5 business days

  • Other Cities & Towns: 3–7 business days

  • Remote Areas: 5–10 business days

Delivery times are estimates and may vary due to courier operations, weather conditions, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

We may offer free shipping on eligible orders during promotions or above a specified order value.

Order Tracking

Once your order has been shipped, you'll receive a confirmation email or SMS containing your tracking number and courier details.

You can use the tracking information to monitor your shipment's progress.

Delivery Attempts

Our courier partners will make delivery attempts according to their standard policies.

If delivery cannot be completed due to an incorrect address, recipient unavailability, or refusal to accept the package, the order may be returned to us. Additional shipping charges may apply for reshipping.

Incorrect Shipping Information

Please ensure your shipping address, phone number, and email address are accurate when placing your order.

MizuMist is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Damaged or Lost Shipments

If your order arrives damaged, leaking, or you receive the wrong product, please contact us within 48 hours of delivery.

Please include:

  • Your order number

  • Photos of the product

  • Photos of the shipping box and packaging

If your shipment is lost in transit, we'll work with the courier partner to investigate and resolve the issue. Approved claims will receive a replacement or refund, as applicable.

International Shipping

Currently, MizuMist ships only within India.

If international shipping becomes available, this policy will be updated accordingly.

Contact Us

If you have any questions about shipping or your order, please contact us:

MizuMist

Phone: +91 87143 79448

Email: support@mizumist.in

Address:
MizuMist
Forza Mall
Tirur, Kerala 676101
India