Refund policy

At MizuMist, we want you to love your purchase. If you're not completely satisfied, we're here to help.

Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return:

  • The product must be unused and unopened.

  • The original shrink wrap or seal (if applicable) must be intact.

  • The product must be returned in its original packaging.

  • Proof of purchase or your order number is required.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns if:

  • The room mist has been opened or used.

  • The seal or packaging has been broken.

  • The product has been damaged due to misuse or improper handling.

  • The item was purchased during a clearance or final sale promotion.

Damaged, Leaking, or Incorrect Items

If your order arrives damaged, leaking, defective, or you receive the wrong product, please contact us within 48 hours of delivery.

Please email support@mizumist.in with:

  • Your order number

  • Photos of the product

  • Photos of the shipping box and packaging

We'll review your request and, if approved, send a replacement or issue a refund at no additional cost.

Return Process

To initiate a return, contact us at:

Email: support@mizumist.in

Phone: +91 87143 79448

Return Address:

MizuMist
Forza Mall
Tirur, Kerala 676101
India

Please do not send products back without contacting us first.

Refunds

After we receive and inspect your returned item, we'll notify you of the approval status.

If approved, your refund will be issued to your original payment method within 7–10 business days. Processing times may vary depending on your bank or payment provider.

Cancellations

Orders may be cancelled only before they are shipped. Once an order has been dispatched, it cannot be cancelled.

Contact Us

If you have any questions regarding returns or refunds, please contact us at:

Email: support@mizumist.in

Phone: +91 87143 79448